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bdl99 handles your information, transaction records and device data with a straightforward purpose — to keep your account working correctly and your session secure. This policy tells you exactly what we hold, how we use it, and the steps you can take to review or correct it.
When you open an account, we collect the details you provide during registration — your name, contact information and any identity verification documents requested at that stage. When you fund your account using Nagad, Rocket or Bank Transfer, our payment processor handles the transaction; we retain a record of the transaction amount, method and timestamp, but we do not store full payment credentials on our own servers. We also collect device and session data automatically — the type of device you use, your browser version, IP address and session duration. This helps us detect unusual login patterns and keep your account accessible from the device you normally use. We do not sell your personal information to third parties. Where we share data with service providers — such as identity verification partners or fraud screening tools — those providers are bound by contractual obligations to handle your data only for the purpose we specify. Access to this platform and the applicability of this policy depend on your local law and eligible regions. If local regulations affect how we handle your data, we will note that in the relevant section of this policy.
This policy applies specifically to data we collect through your bdl99 account and your direct interactions with our platform. It does not cover services operated independently outside our platform, and it does not override the terms of any third-party tool or payment network you use to reach us. Understanding the scope helps you know where to direct any question about your data.
Login records, session history and device identifiers collected when you access your account are covered by this policy. You can request a summary of this activity through the account support route.
Records of deposits and withdrawals processed through Nagad, Rocket or Bank Transfer are held under this policy. The payment networks themselves operate under their own separate privacy terms.
Game activity logs generated while you use the lobby — titles opened, session duration — are covered here. Game studios such as Bigtime Gaming, Microgaming, Habanero and Spadegaming supply game software but do not receive your personal account details from us.
Links to external sites, payment apps or identity tools fall outside this policy once you leave our platform. Those services set and enforce their own data terms, and we are not responsible for them.
You have several concrete options for managing the personal information we hold. The first step for most requests is checking the account settings area after you log in — the profile section shows the details you submitted at registration and lets you update contact information directly. If a correction cannot be made through the account interface, raise it through our support route and we will action it from our end. For requests to understand what data we hold, or to ask us to delete information that is no longer needed for account operation, contact us in writing through the published support channel. We will respond within the timeframe permitted under applicable rules for your region. Note that some data — such as transaction records for completed Nagad or Rocket payments — may need to be retained for a minimum period under financial record-keeping requirements, even if you close your account. We will tell you the reason and the retention period if that applies to your request.
Log in and open the profile section to see the account details we hold. Transaction history for Nagad, Rocket and Bank Transfer payments is listed in the wallet area of your account.
Update your contact information directly from account settings. For changes to identity documents or registered payment details, raise a request through our support channel so we can verify and apply the correction securely.
Send a written request through our published support route naming the specific information you want to know about. We will confirm what we hold and why, subject to applicable rules in your region.
Where data is no longer required for account operation or financial record-keeping, you can request that we remove it. We will confirm whether the deletion can proceed or explain any mandatory retention period that applies.
If you have a question about how your data is handled — or want to action one of the rights described above — use one of the contact routes below. We respond to data queries through the same channels we publish for account support. Availability depends on local law and eligible regions; always check the contact page on the site for the most current route.
Open the support widget from any page inside your logged-in account. Describe your data question clearly and reference your account email so we can locate your record without delay.
Send your written data request to the email address shown on our published contact page. Include your registered account details and a clear description of what you are asking us to review, correct or remove.
The help centre on this site contains articles covering account data, transaction records and privacy questions. Check there first — many common requests can be resolved without contacting support directly.
Account security, data retention and cookie use each follow a defined approach. We apply access controls so that only authorised processes and staff can read personal account records. Retention periods vary by data type — session logs are held for a shorter period than transaction records, which may need to be kept for a minimum term under financial rules applicable to your region. Cookies and similar tracking tools are used to maintain your logged-in session, remember your preferred language and detect anomalous activity. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how the account area loads on your device.
Access to your account record is restricted to authenticated processes. Unusual login activity — such as a new device or unfamiliar location — triggers a verification step before your session continues.
We use session cookies to keep you logged in across pages and to remember your device. Preference cookies store display settings. You can review and adjust cookie permissions through your browser; the account area itself will tell you if a required cookie is missing.
Transaction records — including Nagad, Rocket and Bank Transfer history — are kept for the minimum period required under applicable financial rules. Account profile data is held while your account is active and for a defined period after closure.
When this policy changes in a material way, we post a notice on the site and update the date shown at the bottom of this page. Continuing to use your account after a notice is posted means you have seen the updated terms.
The questions below cover the most common things you might want to know about how bdl99 handles personal data. If your question is not answered here, use the support routes listed in the contact section above.
We collect the name, contact details and identity information you enter during registration. If you fund your account using Nagad, Rocket or Bank Transfer, we also keep a record of the transaction method, amount and date. We do not store full payment credentials on our own servers.
Yes. Log in and check the profile and wallet sections — most of your account data is visible there. For a broader summary of everything we hold, send a written request through our support channel and we will prepare a response within the timeframe applicable to your region.
Contact information can usually be updated directly from account settings after you log in. For changes to identity documents or registered payment details — such as a Nagad or Rocket number on file — contact support so we can verify and apply the correction securely.
We share data only with service providers necessary for platform operation — such as identity verification tools or fraud screening services. Those providers are contractually limited to using your data only for the specific purpose we authorise. We do not sell your personal information.
Transaction records for Nagad, Rocket and Bank Transfer payments are kept for the minimum period required under applicable financial record-keeping rules. The exact period may vary by region. If you close your account and want to know the retention period that applies, contact our support team.
Some data — particularly transaction history — must be retained for a defined period after account closure under financial rules applicable to your region. Profile and session data that is no longer required for legal or operational purposes will be removed. Contact support to ask what applies to your specific account.